SF Digital Solutions LK
Delivery & Support Policy
Last updated: October 2026
This page explains what happens when your website is finished, what support covers, and what counts as separate paid work.
Website handover
Depending on the scope in your agreement, handover may include:
- Final website files or agreed access
- Domain and hosting information
- Required administrator logins
- Basic instructions for using your website
- Relevant documentation
- Confirmation of final payment
Source code, third-party licences and account transfers are provided only when they are included in your agreement.
Bug-fix support
If something in the agreed deliverables doesn't work as agreed, you can report it during the support period and we'll fix eligible defects. Support period: specified in your written quotation.
Maintenance and other paid work
Bug-fix support is different from ongoing maintenance. The following are quoted separately unless your agreement says otherwise:
- Ongoing maintenance and technical upkeep
- Content updates (text, images, products)
- New features or pages added after delivery
- Hosting, domain renewals and other third-party charges
- Problems caused by changes made by others, or by third-party services
How to ask for help
Contact us by WhatsApp or email and describe the problem, including the page and what you expected to happen. Screenshots help.